This Privacy Policy describes how Helmsman Crystal Co., Ltd. (“Helmsman Crystal”, “we”, “our”, or “us”) collects, uses, and protects your personal information when you visit or make a purchase from our website (the “Site”).
Information We Collect
When you visit our Site, we collect certain information about your device, your interactions with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, “Personal Information” refers to any information that can uniquely identify an individual.
When you browse our Site, we automatically collect information about your web browser, IP address, time zone, and cookies installed on your device. We also collect details about the web pages or products you view, search terms that referred you to the Site, and how you interact with the Site.
We use technologies such as cookies, log files, and web beacons to collect this data. Cookies help us recognize you and personalize your experience. Log files record website activities, including IP addresses, browser type, and time stamps. Web beacons and pixels allow us to track browsing behavior and analyze marketing performance.
When you make a purchase, we collect information including your name, billing and shipping addresses, payment details, email address, and phone number. When we mention “Personal Information” in this Policy, we include both device-related and order-related information.
How We Use Your Personal Information
We use your Personal Information to process and fulfill your orders, including payment processing, shipment arrangements, and order confirmations. We also use it to communicate with you about your purchase, delivery, or customer service inquiries.
Additionally, we use Personal Information to verify transactions and prevent potential fraud, to improve and optimize our Site experience, and to analyze how customers interact with our online store. With your consent, we may also send marketing communications, promotional offers, or product updates related to our services. We may use your data as necessary to comply with legal obligations or enforce our Terms of Service.
Sharing Your Personal Information
We share your Personal Information only with trusted third parties that help us operate our business and deliver your orders. We use Shopify to power our online store, and you can review Shopify’s Privacy Policy at https://www.shopify.com/legal/privacy. We may also work with shipping carriers such as DHL, FedEx, and UPS to complete deliveries. Google Analytics helps us understand how visitors use our Site. You can learn more about Google’s data practices at https://policies.google.com/privacy.
We may also disclose Personal Information to comply with applicable laws and regulations, respond to lawful requests, or protect our legal rights.
Behavioural Advertising
We may use your Personal Information to deliver targeted advertisements or marketing communications we believe may interest you. To learn how targeted advertising works, please visit the Network Advertising Initiative’s educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising through settings provided by Facebook, Google, or Bing, or by visiting the Digital Advertising Alliance’s opt-out portal at http://optout.aboutads.info/.
Do Not Track
We do not alter our Site’s data collection and use practices when we receive a “Do Not Track” signal from your browser.
Data Retention
We retain your Order Information for recordkeeping unless and until you request its deletion. You may contact us at support@helmsmancrystal.com at any time to request modification or removal of your data.
Minors
Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that a minor has submitted personal information, we will delete it immediately.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal obligations. The updated version will always be available on this page, with the effective date revised accordingly.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please contact us by email or post:
Email: support@helmsmancrystal.com
Company: Helmsman Crystal Co., Ltd.
Address: Room 201, Building B1, No. 18 Jin Fang Road, Suzhou City, Jiangsu Province, China